AWS accelerates enterprise agentic automation with expanded Amazon Connect portfolio

Amazon Web Services Inc. is moving agentic artificial intelligence up the software stack with the launch today of an expanded ...

Amazon Connect’s second act: From contact center to agentic AI suite

It has been just under a decade since Amazon Web Services Inc. launched Amazon Connect, taking its own internal contact center-as-a-service solution and commercialized it. At the ...
Business Wire

Amazon Connect Introduces Generative AI Capabilities to Help Organizations Boost Worker Productivity, Save Costs, and Improve Customer Service Experiences

LAS VEGAS--(BUSINESS WIRE)--At AWS re:Invent, Amazon Web Services, Inc. (AWS), an Amazon.com, Inc. company (NASDAQ: AMZN), today announced new generative AI capabilities in Amazon Connect, AWS’s cloud ...
ZAWYA

Amazon Connect expands into a set of agentic AI solutions

New AI solutions for business decisions, hiring, customer experience, and health care draw on decades of Amazon's operational ...