Merrell added, "For a support bot, this is unacceptable. Humans doing support usually have a script and a process. It's possible that the LLM can be refined in a way that mitigates these problems, but ...

Meesho has taken a monumental step forward by introducing India’s first multilingual Gen AI-powered voice bot. This state-of-the-art innovation is set to redefine customer service, offering human-like ...

Microsoft originally announced the Skype Bot Platform in March at the company's Build developer conference. As of July 8, Microsoft officials said 30,000 developers are building building bots for its ...

The bot, identified as “Sam,” invented a policy that said Cursor’s AI code editor tool could only be used by “one device per subscription,” causing users to say they were canceling their subscriptions ...

Airbnb has reportedly started quietly deploying an AI-powered customer service chatbot across the United States, aiming to streamline user support and reduce reliance on human agents. As of early May ...