Consumer services is a broad field with a variety of benefits and drawbacks. Here’s what you should consider before choosing it as a career path. The consumer services industry is broad and ...

It’s not just you: More U.S. customers than ever before report experiencing product and service problems. That’s according to the National Customer Rage Survey, a study of 1,000 respondents that has ...

At some point or another, you’ve likely received a defective product you’ve purchased from a retailer. Or, perhaps a service you paid for doesn’t meet agreed upon expectations. Whatever the case, ...

Before you contact customer service, gather the necessary paperwork. You’ll probably need your order number, account number, the date the transaction took place, and perhaps the warranty. In the case ...

Some professionals love the human element of business. If you enjoy connecting with people, solving problems and relating to clients and customers, a consumer services job could be just the ticket for ...

“The customer is always right” — If you’re a millennial or from a generation before that, you’re all too familiar with this phrase. And many of us probably somehow benefited from this mantra as a ...

As customer service becomes more automated, some consumers are becoming frustrated with how difficult it can be to get help from another human. NBC News’ Jacob Ward visited a company that offers AI ...

In the customer service field, there are many rewarding jobs. However, some of them pay better than others. While money should not be your main motivation when deciding what career to go into, it is ...