ClickFox today released its latest Customer Experience Analytics Insights report, revealing that 10 percent of all customers who call into an automated phone system will be transferred to an agent ...

SAN JOSE, Calif.--(BUSINESS WIRE)--ThreatMetrix ®, The Digital Identity Company ®, today announced an expansion of its ongoing relationship with Visa, under which Visa will make ThreatMetrix ...

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WASHINGTON — U.S. financial regulators are calling on banks to strengthen their authentication processes to better protect customer accounts and information systems. The Federal Financial Institutions ...

LONDON--(BUSINESS WIRE)--Shufti, a global, award-winning, identity verification provider, announced the release of its innovative Fast ID authentication and portable identity solution. The solution ...

In today's digital age, businesses still often rely heavily on phone calls as a means of customer communication. However, with the rise of phone scams and robocalls, it can be difficult for consumers ...

This content is provided by an external author without editing by Finextra. It expresses the views and opinions of the author. In particular, it focusses on management principles and takes a ...

This content is provided by an external author without editing by Finextra. It expresses the views and opinions of the author. Pointing to the unique challenges of small and midsize banks and credit ...

“Banks Heap Suits on Target Over Breach,” read a recent headline of a Wall Street Journal story. By that time, seven financial institutions had already filed class action suits against the retailing ...