New virtual agent capabilities reduce customer effort, prevent repeat contacts, and give service leaders confidence to scale ...
Customers resolve only 14 percent of their service and support issues fully in self-service, and even for issues that customers describe as very simple, only 36 percent resolve fully in self-service, ...
ST. LOUIS, Jan. 20, 2026 /PRNewswire/ -- Capacity, the AI-powered support automation platform, today announced the release of The Closure Index, a new report designed to examine whether customer ...
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