14.ai Emerges from Stealth, Launching the World’s First AI-Native Customer Service Agency

SAN FRANCISCO, CA, UNITED STATES, March 3, 2026 / EINPresswire.com / — SAN FRANCISCO, CA — March 2, 2026 — 14.ai announced ...

BOSS Solutions Earns Multiple 2026 Gartner Digital Markets Recognitions for Customer Service Excellence

BOSS Solutions recognized by Gartner Digital Markets for 2026 customer service excellence across BOSSDesk and BOSS811.

Zendesk Acquires AI Startup Forethought to Boost Agentic Support

Zendesk acquires AI startup Forethought to expand agentic customer service capabilities, integrating automation, ...
Destination CRM

The Top Customer Service Trends and Technologies for 2025: Agentic AI Is Poised to Remake Self-Service

It’s long been known that excellent customer service is critical for companies’ bottom lines, and the numbers continue to support that. Research from The Harvard Business Review found that customers ...
Forbes

The Rise Of AI And The Decline Of Legacy Software In Customer Service

In the realm of customer service, a monumental shift is underway. Outdated legacy software faces an existential threat from the relentless advancement of AI-powered solutions. This transformation is ...
Microsoft

New Copilot capabilities help Microsoft’s own customer service engineers deliver faster, smarter results

When a Microsoft customer service agent like Azure support escalation engineer Michael Simons takes a case out of his queue, he never knows what kind of inquiry will appear in his chat window. Will it ...
Business Insider

How customer service chatbots and virtual assistant bots are providing key customer support functions

Insider Intelligence publishes thousands of research reports, charts, and forecasts on the Connectivity & Tech industry. You can learn more about becoming a client here. Below is some pertinent ...