Intercom, providers of a business messaging platform, today launched Resolution Bot, its second-generation support chatbot that automatically answers customer questions as soon as they start typing.

If you don’t understand the customer journey, you may as well be selling blind. Luckily, chatbots are helping brands gain a deeper understanding of the customer journey — and take better control of it ...

We’re excited to announce that Fin, Intercom’s AI bot powered by a mix of large language models including OpenAI’s GPT-4, is now available to everyone. For support teams that care about quality of ...

Customers are the heart of businesses, and the best way to set forth unrivaled customer support is using conversational AI. After all, customers communicating with customer support seek genuine ...

AI startup Anysphere has been riding high over the past two months, thanks to the skyrocketing popularity of its AI-powered software coding assistant, Cursor. The company, which was eyed for ...

AUSTIN, Texas--(BUSINESS WIRE)--Khoros, the global leader in customer engagement software, today announced the launch of Khoros Bot, a new chatbot technology to create better experiences for customers ...

Forbes contributors publish independent expert analyses and insights. I write about the impacts of computing & technology in manufacturing. Jul 09, 2020, 12:54pm EDT Jul 09, 2020, 02:49pm EDT This ...