The PtEverywhere online client community is designed to help PT practices influence product development & support ...

On a quiet Thursday afternoon, Brandon Rainelli walks the aisles of Naser Foods. A customer approaches him to ask where he can find apples. A vendor meets him to sell homemade candies. Rainelli ...

If you are like every other leader on the planet, you probably needed to implement some form of business continuity plan during these uncertain times. Regardless of the nature of your organization, ...

I was pleased to see GamesIndustry.biz publish Dale Munk's excellent opinion piece "The Biggest Threat to Online Games" on the importance of customer service. I can only agree with Mr. Munk that poor ...

PHILADELPHIA--(BUSINESS WIRE)--Comcast and Connect Direct, a subsidiary of Communication Service for the Deaf (CSD), today launched customer service support via American Sign Language (ASL) for ...

“For the majority of people, the Internet is now the first place they look for answers,” said Sean O'Brien, EVP Strategy and Communications for PGi. “Like iMeet itself, PGi built the iMeet Community ...

As marketers, our essential responsibility is to articulate our company’s differentiators in ways that will really connect with the customers we seek. Our team recently conducted a survey of over ...

Question: While there is always so much discussion in the business community about customer service, why is it also so important for a public service such as a fire department? Answer: Just because we ...

Acquiring net new customers is up to 25 times more expensive than keeping customers, and bad customer experience is a leading indicator of customer churn. Therefore, a critical element to any business ...

Customer service and customer experience (often referred to as CX) are two important terms that business owners and brands need to understand in order to thrive in today's competitive marketplace.