Successfully injecting generative artificial intelligence (AI) into customer service requires a systematic approach. Improving the customer experience using generative AI solutions is about ...

Over the past year, I have become increasingly convinced that both who we sell AI-enabled transformation to and how we sell ...

All-around, highly generalizable generative AI models were the name of the game once, and they arguably still are. But increasingly, as cloud vendors large and small join the generative AI fray, we’re ...

RPA development relies on process analysts and low-code tools. Generative AI initiatives require data engineering, model evaluation, and security expertise. By 2026, organizations are segmenting teams ...

Mastercard told CNBC it's launching a new generative artificial intelligence model to allow banks to better assess suspicious transactions on its network. The new Decision Intelligence Pro feature is ...

Mistral, the French AI startup backed by Microsoft and valued at $6 billion, has released its first generative AI model for coding, dubbed Codestral. Like other code-generating models, Codestral is ...

In today’s column, I will be examining an enduring and intriguing topic known as the Theory of Mind (ToM) including and especially as the topic relates to Artificial Intelligence (AI), such as ...

Monday - Friday, 6:00 - 7:00 PM ET In an interview with CNBC's Jim Cramer, Amazon CEO Andy Jassy said generative AI will change the customer experience in the company's enterprise and discretionary ...