We have a growing problem in making our institutions work for humans. Across society, and especially in business, humans are increasingly treated as resources to be squeezed rather than as individuals ...

This article is part of a VB Lab Insights series paid for by Capital One. Within any organization, various business functions vie for a seat at the elusive, and sometimes mysterious, “table.” It can ...

Human-centered design is believed to have been born out of the Stanford University design program in 1958—when Professor John E. Arnold suggested that engineering design should be human-centered and ...

In business, meaningful growth can’t happen without innovation. But innovating for innovation’s sake does not accomplish much. Instead of focusing on business transformation in a silo, it is more ...

The healthcare sector in the United States is in the midst of transformational modernization. Taking lessons learned from the global COVID-19 pandemic, health sector leaders and government officials ...

Humanizing the customer experience (CX) has become the north star for brands, helping businesses scale their revenue growth and building long-term loyalty and brand trust. In fact, a study conducted ...

In the complex and ever-evolving landscape of state and local governments, the need for modernization that addresses citizens’ frustrations is more important than ever. Human-centered design is a ...

Human-centered design is crucial in healthcare—but it’s often invisible. Rooted in systems thinking, it considers the broader ecosystems that shape patient needs. Design can make or break a patient’s ...

The term “human-centered design,” or HCD, came into vogue more than a decade ago as a way to describe a new approach to the delivery of government services and to elevate government activities overall ...

The employee experience continues to remain a top priority for organizations. Many are embarking on transformational journeys to shift the structure, approach and culture of their human resources ...