Case Status is launching a new client interaction analysis tool. The tool is designed to improve client satisfaction through proactive outreach.

Digital workflows have shown to be extremely useful in streamlining and automating repetitive corporate operations, reducing mistakes, and bolstering overall productivity. Reports from Yahoo show that ...

In a 2017 survey, 81% of respondents reported that actively working to improve customer experiences was a major differentiator for their business. Of that 81%, 84% said they saw an increase in revenue ...

COLUMBUS, Ohio--(BUSINESS WIRE)--Astute, Inc., a leading end-to-end customer engagement platform, today announced the release of Interaction Experience, a new survey solution designed to capture ...

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The Fast Company Executive Board is a private, fee-based network of influential leaders, experts, executives, and entrepreneurs who share their insights with our audience. BY Jason VandeBoom ...

We've known for a while now that people make their decisions mostly on the basis of emotion, not logic. So we marketers keep trying to appeal to consumers' emotions and optimize customer experiences, ...