Originally published by Bernard Marr on LinkedIn: IT Service KPI Examples: How Do You Measure IT Service Delivery? The benefits of measuring IT service delivery are clear. If you resolve a customer IT ...

Effectively using data has become increasingly important in 21st century business. The ever-increasing capabilities of desktop and laptop computers along with radically decreasing data storage costs ...

Many organizations use key performance indicators, or KPIs, to set goals and track the progress of their operations. For some organizations, the process of measuring data serves as an exercise in ...

This article will discuss 6 KPIs that can be used to clearly determine whether a brand is providing an exceptional omnichannel customer experience. Many brands use key performance indicators (KPIs) to ...

The expression “time is money” is almost as old as dirt. Well, maybe not that old. But most certainly it has roots in the mid 1800s when the second industrial revolution speeded up transportation with ...

Measuring success of agile efforts can be complex. The key is to emphasize value once you’ve established organizational trust. The promise of agile development maps well to today’s disruptive, ...

If something can be measured, it can be improved. By carefully measuring your SEO with metrics that matter to your business, you can understand where you are currently and what value SEO brings to ...

Many traditional metrics — while still important for internal IT — are no longer relevant to C-suite goals. Here’s how to demonstrate IT’s business value in the digital era. Everything about your job ...

Solitics brings clarity to brokerage KPIs, helping brands connect marketing efforts to business outcomes. For online brokers operating in one of the most competitive digital landscapes, growth isn’t ...

Originally published by Bernard Marr on LinkedIn: IT Service KPI Examples: How Do You Measure IT Service Delivery? The benefits of measuring IT service delivery are clear. If you resolve a customer IT ...