How can you use customer information to deliver a personalized experience without it coming across as creepy? The first time I heard the phrase "creep factor" was while doing some consulting for a ...

E-commerce has come a long way in the past few years. Businesses can no longer put up a virtual storefront and promise to ship items quickly and assume customers will show up. Their e-commerce ...

People in the technology business tend to look with starry eyes at what we think the future holds, and it's generally something fantastically transformative. From the beginning, computers were ...