The Fast Company Executive Board is a private, fee-based network of influential leaders, experts, executives, and entrepreneurs who share their insights with our audience. In the frenetic tapestry of ...

One of the most effective ways to create customer confidence is to practice proactive customer service. The short description of proactive service is doing something for your customers before they ...

The power and significance of a preventative approach to healthcare is built on patient education and backed by results. A study in the Journal of the American Osteopathic Association found just 45 ...

The ability to truly listen is one of the greatest assets that you can have as a small business owner. People fail to listen if they are too busy talking, distracted or disinterested. Regardless of ...