For nearly a decade, Air Conditioning Contractors of America (ACCA) has been taking steps toward developing a program to recognize work done by quality HVAC contractors. After years of hard work, the ...

AI can speed up testing, but if you trust it too much, you might ship bugs faster than ever — with no one clearly accountable.

Call center quality assurance programs ensure that your customers receive a consistent standard of service when they contact a call center or when a call center agent contacts them. The programs ...

Drexel University’s Office of Research & Innovation (ORI) is committed to maintaining the highest standards of quality and research compliance consistent with best practices for quality, integrity, ...

DeviQA named a leader in G2’s Winter 2026 Testing and QA Providers category, based on verified customer reviews ...

Beef Quality Assurance, a program developed by cattlemen in cooperation with the U.S. Department of Agriculture, is a key part of how the beef industry works to ...

Blades are probably the most delicate part of a wind turbine and the most susceptible to accidental damage. Some estimates suggest that greater than 90% of wind turbine blades are damaged to some ...

Over the last few months, I have heard various experienced and knowledgeable experts state (emphatically no less) totally contradictory opinions regarding quality assurance (QA), quality control (QC), ...

Contact centers are more than just service hubs—they're where the critical interactions that shape brand perception and loyalty occur. Contact center quality assurance (QA) ensures that every customer ...

Servicers know all about the regulatory complexity — whether the rules are coming from the state or federal level or the Consumer Financial Protection Bureau (CFPB) – that often leaves them in a ...