The average return rate last year was about 17%, according to industry data. Retailers say fraudsters are increasingly exploiting lenient policies, often by sending back cheaper or different items ...

As retailers face growing return fraud, companies like Happy Returns harness AI to catch deceitful tactics.

ReturnPro, the industry leader in end-to-end returns management and reverse logistics, today announced a strategic partnership with Clarity, the category-defining item intelligence platform, to ...

Nearly half of shoppers in a recent survey admitted to some sort of "return fraud," and one estimate says nearly 1 in every 10 retail items returned for a refund is fraudulent. Josh Sidorowicz is In ...

Consumers returned nearly $900 billion worth of merchandise in 2024. While returns are considered a routine cost of doing business, return fraud is on the rise, leading retailers to turn to artificial ...

“Free returns” aren’t always free anymore: lots of retailers now deduct mail-in return fees, so your best move is in-store returns Fraud detection is getting smarter: retailers are using AI + image ...

Forbes contributors publish independent expert analyses and insights. Shelley E. Kohan covers the retail industry and is based in New York. Happy Returns uses Return Bar locations at over 5,000 UPS ...

If Q4 is the holiday shopping season, then Q1 might be the season of returns, or, more specifically, the season of return fraud. Retailers and ecommerce merchants are seeing a growing trend of returns ...

Global fraud has cost companies 8% of revenue; small businesses are especially vulnerable. Common scams include phishing, chargeback, return, merchant, and wire transfer fraud. Vigilance, strong ...