Companies do customer service research to measure the customer's satisfaction level with the customer service department. Customer service performance can be measured by observation, personal ...
For companies that rely on excellent customer service to drive revenue, profit and customer loyalty, effective training techniques are integral. A customer service policy and formal service standards ...
Forbes contributors publish independent expert analyses and insights. I'm a customer experience consultant and customer service trainer. Jul 16, 2014, 08:19pm EDT Jun 30, 2021, 10:00am EDT This ...
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