The average cost of a field service visit has surpassed $1,000. What does that mean? It’s time to optimize. Over the last year, TSIA has sharpened its focus on field service operations, initiating ...

Cloud manufacturing represents a transformative, service‐oriented paradigm in which distributed manufacturing resources are integrated and allocated via digital platforms. This approach consolidates ...

The optimisation of customised bus services represents a significant evolution in urban mobility. This field concentrates on harmonising supply and demand dynamics to tailor transit operations to the ...

In today's digital era, service organizations across various industries are recognizing the importance of service intelligence, an approach that harnesses the power of data, analytics and AI to ...

Carrier-managed optimization delivered as a layered service on top of Internet and WAN connectivity is of great interest to IT organizations, despite the fact that it is a pretty recent development ...