By engineering the friction out of our workflows, are we inadvertently engineering the human interactions out of our days?

Every summer, I cross the Atlantic—sometimes with students, sometimes for conferences, always to see family. In sunlit plazas and narrow alleyways, in cafés and parks, I’m reminded how human existence ...

The Fast Company Impact Council is an invitation-only membership community of leaders, experts, executives, and entrepreneurs who share their insights with our audience. Members pay annual dues for ...

Dax Grant is the CEO of Global Transform and an authority on C-suite leadership. Global 100 CIO, 100 Women to Watch, CREA Global Award List. AI is rapidly advancing, reshaping industries, economies ...

We’re witnessing a technological sea change. Artificial intelligence has moved from research labs into everyday workflows, shaping how we communicate, create, and connect. It’s writing our emails, ...

As AI continues to force itself into nearly every aspect of the business world, many companies are left wondering what role human connection will play. While AI promises efficiency, automation, and ...

For every one person who prefers interacting with AI, 4.4 prefer speaking with humans Baby-boomers are seriously anti-AI when it comes to customer service Report highlights the value of human ...

In our complex business world, we often overlook the simplest, most powerful tools at our disposal. I’ve spent years studying customer service and business relationships, and I’ve discovered something ...

The hiring world has undergone a significant transformation in efficiency over the past decade. Resumes can be uploaded with two clicks of a button, automated software sorts through candidates in a ...