A new partnership between Argentum and Activated Insights aims to strengthen workforce training and research for the senior ...

VIENNA, Va., Sept. 14, 2017 /PRNewswire-USNewswire/ -- Health2 Resources' client, the Commission for Case Manager Certification, earned an American Society of Association Executives' Power of A Silver ...

With the right workforce management strategies in place, contact centers can optimize their operations and create a better experience for agents and customers. Editor's note: This article was updated ...