What's the key to workforce management? Engaged workers. But did you know that 70 percent of employees are disengaged? According to Korn Ferry, 60 percent of HR leaders believe building a company ...

Workforce management (WFM) is the process by which a company makes all of the complex factors of running a successful business come together to maximize an organization’s productivity and competency.

Managing a workforce in today’s industrial landscape is no longer optional—it is a strategic necessity. Organizations face ...

Businesses now have more data than ever before at their disposal, and if you’re not already utilizing this information, you should be. Creating construction project workflows that are based on data ...

With the right workforce management strategies in place, contact centers can optimize their operations and create a better experience for agents and customers. Editor's note: This article was updated ...

Abstract: Generative AI-Powered Retail Store Workforce Management explores how generative AI reshapes workforce management in retail by enhancing core functions such as customer service, inventory ...

Workforce management software allows businesses to manage everything from payroll, benefits and human resources (HR) to recruiting, onboarding, performance and learning from one location. This helps ...

Today's technology advancements and competitive landscape urge companies to digitize traditional business processes. A unified workforce management system consolidates the tools needed to maintain a ...

RingCentral, Inc. (NYSE:RNG), a global leader in AI-powered business communications, today announced it has been named aLeader in the IDC MarketScape: Worldwide AI-Enabled Contact Center Workforce ...