Workforce optimization (WFO) means using data to improve agent performance, reduce costs, and deliver better customer experiences. Contact center workforce optimization has two pillars: workforce ...

New AI-powered enhancements to Leaptree Optimize help organisations analyse interactions, spot quality trends, and ...

Moving beyond traditional temp agencies, iJility delivers custom workforce solutions designed to improve productivity, reduce labor costs, and enhance operational efficiency for the warehousing, ...

As work changes faster than org charts job architecture offers a shared language for workforce planning career paths and AI driven change.

Valuing employees goes a long way in delivering a superior customer experience. Casey's did a systemwide rollout of AVA (Automated Voice Assistant), a conversational AI voice ordering system powered ...

Context-aware SMS and a strong WFO integration story are the key innovations in the most recent release. This seems to be the week of cloud contact center, certainly here on No Jitter. Eric Krapf, ...

A convergence of market forces will push life sciences employers to rethink their workforce strategies and reimagine how work ...

Many of America’s biggest businesses are losing a small fortune, on a daily basis. From excessive temp agency fees and lost productivity, to overstaffed shifts, companies lose out for a simple reason: ...

AI, automation and digital transformation are reshaping workplaces. Consider how workplace communications have evolved. We’ve gone from in-person meetings to emails, from emails to Slack and from ...

ATLANTA--(BUSINESS WIRE)--Venn Workforce Optimization – a provider of locum tenens optimization, program and supplier management, and workforce solutions technology – today announced the appointment ...

New technologies like ambient listening are poised to revolutionize the nursing workforce. As many health systems begin their virtual nursing journey, they must determine what technology they will use ...

Feb. 10—WILKES-BARRE — The Pennsylvania Department of General Services (DGS) this week introduced a space optimization initiative to reduce the Commonwealth's leased space and enhance ...