Discover how contact center managers can use gamification strategies - from points and leaderboards to badges and team challenges - to boost agent engagement in training, accelerate skill adoption, ...

Rachel Williams has been an editor for nearly two decades. She has spent the last five years working on small business content to help entrepreneurs start and grow ...

While many proprietary project management tools are available on the market, open-source project management software provides an alternative for those who prefer to use free, customizable, and ...

Your PC’s storage media is subject to malware and, on occasion, natural disasters such as lightning, fire, etc. — which is why formulating a backup strategy is critical for keeping your data safe. Our ...

In his decades-long career in tech journalism, Dennis has written about nearly every type of hardware and software. He was a founding editor of Ziff Davis’ Computer Select in the 1990s, senior ...

When the IBM PC was new, I served as the president of the San Francisco PC User Group for three years. That’s how I met PCMag’s editorial team, who brought me on board in 1986. In the years since that ...

For the first time, customer-facing teams will be able to practice real GenAI-driven customer conversations inside simulated enterprise systems SAN JOSE, Calif. and BANGALORE, India, March 9, ...

We list the best help desk software, to make it simple and easy to sort out customer and staff issues from a single platform. Whether your support team is working internally or in a customer-facing ...

We list the best live chat software, to make it simple and easy to create positive engagement between customers and staff. Live chat software is now a must-have for businesses that want to support ...

We've tested and reviewed both free and paid-for antivirus software. We bombarded each one with tens of thousands of threats to see how well they could withstand viruses, ransomware and phishing ...

You need antivirus software. Attacks on your PC keep getting more sophisticated, thanks to the help of AI—we’re seeing more and more AI-fueled attacks as the months tick by. Even the tech-savvy and ...