Hackers claim they stole 6.8 million Crunchyroll email addresses through a third-party vendor breach, exposing support ticket ...

Banks and other financial services combine omnichannel communications, artificial intelligence and automation to transform ...

TTEC, a leading global consulting, technology, and managed services company delivering solutions at the intersection of data, AI, and customer experience, today unveiled Fin-TTEC, a fintech-focused ...

TTEC Poland earned Silver forBest Use of Thought Leadership in Complex Sales for Complexity at Scale: The ‘TTEC Animal Kingdom’ Approach to Future-Proofing Global Revenue. This program equips sales ...

$205 million non‑cash goodwill impairment: Management recorded a total $205 million charge (a $193M impairment plus $12M tax impact) tied to the Digital recurring unit, citing industry shifts from ...

When artificial intelligence (AI) first entered the customer service landscape, organizations viewed the technology primarily as a way to reduce head count, automate routine inquiries, and minimize ...

Social Security recipients will soon see a change regarding customer service. As a consequence of the Department of Government Efficiency (DOGE) laying off thousands of Social Security Administration ...

Democratic Caucus Chair and Assemblymember Rick Chavez Zbur introduced legislation Tuesday requiring large California businesses to provide timely access to human customer service representatives. AB ...

You’re gonna love me for this. Say you’re calling customer service because you need help. Maybe your bill is wrong, your service is down or you want a refund. Instead of a person, a cheerful AI voice ...

Chewy, Navy Federal Credit Union and Aldi lead a group of 750 companies recognized for delivering the best customer service in America, according to a study by USA TODAY and its research partner Plant ...

This is just one of the stories from our “I’ve Always Wondered” series, where we tackle all of your questions about the world of business, no matter how big or small. Ever wondered if recycling is ...