Zoom Communications unveiled Zoom Virtual Agent 3.0 on Feb. 24, introducing an execution architecture designed to automate end-to-end customer resolution across enterprise systems. The update builds ...

This most recent iteration of the virtual agent builds on Zoom AI Companion 3.0 to enable multi-step workflow automation across compatible systems.

Just like algae blooms in the ocean and pollen in the spring, there’s been an explosion in the past year or two of new software, related tools and lingo from the IT and mainstream/consumer side. Some ...

New virtual agent capabilities reduce customer effort, prevent repeat contacts, and give service leaders confidence to scale ...

Zoom (ZM) launches Virtual Agent 3.0 with advanced AI for customer service—faster resolutions, smart handoffs, and big time savings.

“Taking five seconds to confirm a meeting link really leads to zoom.us [instead of an impostor link] is a simple habit that can prevent a serious problem,” Malwarebytes advises. The fake website that ...

Embedded Anthropic engineers have spent six months at Goldman building autonomous systems for time-intensive, high-volume back-office work. The bank expects efficiency gains rather than near-term job ...

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The Knoxville Police Department wants to buy 12 new drones to improve deployment as officers respond to 911 calls. Camera-bearing drones staged around the city could be sent up through an automated ...

The holiday season always reminds me that there is such a thing as too much of a good thing. My kids start winter break thrilled—new toys to play with, days at home, permission to veg out. But by the ...

ThioJoe shows how he automated YouTube video dubbing using AI and Python. Sotomayor warns of major power shift Brown mass shooting update: Person of interest identified—report Opinion: The war on ...

In the corporate office of a non-descript tech company, maybe a company just like yours, a conference call crackles to life. Good morning, good afternoon, and good evening everyone. Thank you all for ...