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In today's video, I explore the dynamics of customer service in dementia care, emphasizing the importance of understanding that the customer (individual with dementia) is always right. Reflecting on our natural inclination to correct others, especially in caregiving, I discuss the vital choice between being right and fostering harmony. Join the conversation on prioritizing empathy over correction for smoother and more compassionate dementia care. #DementiaCare #CustomerService #EmpathyOverCorrec
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