Configure Amazon Connect Call Center - Chapter 5 Estimated Wait Time
18:35
YouTubeDrVoIP
Configure Amazon Connect Call Center - Chapter 5 Estimated Wait Time
To get started quickly we used AWS Default and Sample Contact Flows. This video looks at modifying Contact Flows to enrich the experience callers may have when in Queue waiting for the next available Agent. This includes an attempt at estimating wait time and offering bail out options that include a call back! Table of Contents: 02:02 - Default ...
19.8K viewsFeb 22, 2018
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